Shift Planning & Management

Automating shift fulfilment to reduce operational costs

A specialist in the management and allocation of ad-hoc shift work to its bank of temporary workers used a team of staff to manage the allocation of shifts. SMS notifications (triggered manually from a ‘scheduling’ application) and telephone calls were used as the primary means of contact but were proving costly and shift-occupancy was failing to reach the targeted level.

View the Shift Planning & Management process

Step 1

Issue a message containing details of a new shift

Step 2

Include an option for the temporary worker to accept or reject it

Step 3

Schedule in accepted shifts and issue a message confirming the details

Step 4

Automatically allocate rejected shifts to other temporary workers

Accepted shifts are automatically scheduled and rejected shifts offered to the remaining bank of workers. This has enabled ‘occupancy’ targets to be reached, and by automating the entire process, no longer requires a team of staff on the telephone.