Our SMS plug-in for MS Dynamics CRM Online and OnPremise (including IFD) provides quick and easy access to a range of messaging solutions:
2-Way ‘Intelligent’ messaging – Using patented technology that tracks and matches all responses with outbound messages
2-Way campaign messaging – Using a long or short SMS number associated to a CRM queue to manage responses
1-Way broadcast messaging – Using a configurable message originator (e.g. your company name)
1-Way campaign messaging – End user initiated campaigns using a long or short SMS number
The plug-in provides access to manual sending via the Activity entity and slots seamlessly into the CRM workflow builder, allowing our range of messaging solutions to be implemented according to your specific business needs. Crucially, when used within CRM workflows you will have the ability to automate many of the day to day business processes that involve communication with distributed staff, agents or employees.
Introduce automated workflows into CRM using SMS to reduce admin burden
Automate management of Service Activities – reduce ‘no shows’
Increase the longevity and value of Dynamics CRM software
Extend CRM engagement to any mobile device
Quick and simple installation as a managed solution
Optimise customer engagement using most effective comms channel
Reduce operational overheads
By enabling automation, Intelligent Messaging introduces substantial value and benefits into a range of business applications.
1-way & 2-way Message Broadcasting
Intelligent 2-way Messaging
Inbound Messaging Campaigns
Multi-Channel messaging
Critical Alerting & Escalation