Product Recall Management
Maintain brand integrity and minimise product risk
While product recalls are never a good thing for any brand, the way the recall process is managed and executed can make a big difference to both the brand and the customer.
Product recall management
`` Product recall to customers advising of faulty product ``
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Boomerang’s Incident Management solution is a reliable communication tool that allows brands to quickly react to an incident and navigate the internal escalation process in a swift and structured manner. The customer is contacted almost instantly, reducing the risk associated with a faulty product. Through this automated solution, the message to the customer is clear as well as the response from the customer.
Benefits to your business
Minimise customer risk by reducing recall response times
Limit reputational damage by quickly responding to customers and media
Manage follow-up of outstanding activities by exception
Streamline management of future recall situations using critical reporting data
Improve navigation of internal escalation process
Example Applications
Catalogue Retailers
Electrical Goods Manufacturers & Retailers
Alarm Installation and check ups
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Relevant Solutions
Crisis Management
Limit risk and reputational damage by responding quickly and cohesively in recall situations
Business Continuity
Automate communications remotely to fulfil duty of care and keep business moving
Service Desruption
Automate short notice rescheduling to minimise the cost and inconvenience of service disruption
Service Quality Assurance
Proactively identifying service issues
Our Clients
Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.