Improving ‘Online’ Fulfilment
Integrating the customer into your delivery process
The delivery phase is a critical element of any customer's online shopping experience. Online retailers must offer a seamless, hassle free experience to generate repeat business and entice customers away from the high street.
Improving 'online' fulfilment
`` Rescheduling of courier delivery for online order ``
See how Boomerang handles this use case
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Boomerang’s Intelligent Messaging allows customers to easily manage the delivery dates and time. A reminder message is sent prior to as well as on the day of delivery, giving the option to respond to reschedule or to authorise that the consignment is left with a neighbour. Furthermore, the courier optimises its delivery schedule and avoids the unnecessary cost associated to missed deliveries.
Benefits to your business
Limit instances of failed deliveries by offering the ability to re-schedule
Allow the customer to automate re-scheduling by responding to a message - reduce the cost of manual intervention
Optimise staff fulfillment and limit the risk (and cost) of over-aAllow the customer to manage the delivery schedule to improve satisfaction
Improve customer satisfaction through regular updates and more precise delivery slots
Example Applications
Courier Deliveries
Goods Tracking
Food deliveries
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Our Clients
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Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.