Automate Appointment Management
Automate appointment fulfilment to reduce DNAs
Although the rise of missed appointments (DNAs) across the healthcare sector has been checked by the use of reminders messages and by also allowing the patient greater control of the appointment process (via websites and portals), the cost of DNAs is still staggering.
Automate appointment management
`` Hospital appointment reminder sent to patients
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See how Boomerang handles this use case
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Boom
9:41 AM
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Messages
Boomerang SMS
Reload
Organisations deploying Boomerang’s messaging solution for appointment scheduling have seen instant success by engaging with patients in a manner both familiar and convenient to them. SMS reminders are sent in the period leading up to an appointment, each containing a response option allowing the patient to cancel the appointment. Any patients responding to cancel are automatically sent a set of alternative dates along with a response option to accept one of those dates; cancelled appointments are then automatically allocated to another patient on the waiting list.
Allowing the patient to control the appointment process from their own mobile device has driven up levels of engagement.
Benefits to your business
Reduce the number of missed appointments (DNAs) and/or late attendance
Automate scheduling/rescheduling to reduce administrative requirements
Automate the allocation of vacant appointment slots to maximise occupancy
Drive patient engagement by allowing them to control the process from their mobile device
Example Applications
Contractors
Consultants
Temporary / short-term nursing staff
Contractors Consultants Temporary / short-term nursing staff Project based working
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Our Clients
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