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Capita Tag

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20 Sep

Meeting a fast paced messaging requirement The way that we communicate has changed massively over the past 20 years. Today, consumers don’t just use the phone or traditional mail to get their message across; they make themselves heard through email, text messaging and social media.  Because...

15:49 / application / Blog / Boomerang / Boomerang technology / call centre / CAPITA / Controlwork / Customer service / efficiency / Intelligent messaging
3 Likes
24 May

 Presentation at Critical Communications World- CCW2017 in HongkongHow does Capita capitalise on Boomerang’s Intelligent Messaging  One of the daily challenges within the Emergency Services is contact management across multiple channels, including SMS/MMS.  Using ControlWorks, in combination with several Intelligent Message Threading products provided by Boomerang, the...

13:04 / Blog / Boomerang / incident management / Messaging solution
1 Like
15 May

Boomerang’s intelligent messaging gateway manages 2-Way communications over SMS, E-mail and Voice, enabling fully automated interactions between an organisation’s business processes and its stakeholders. By providing the ability to automate, escalate and prioritise 2-way communications, irrespective of the quantity or order by which they are...

15:31 / Blog / Boomalert / Boomerang / business SMS / CCW2017 / Show
0 Likes