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Screen Shot 2018-07-05 at 17.38.06Boomerang Messaging values smaller realities as much as the bigger ones and, along with this, values being able to enrich the lives of disadvantaged people and opening new possibilities for them through collaboration with charity projects. Because of this, we are glad to announce that Boomerang has officially become a supporter of London-based charity Mousetrap Theatre Projects.

bottle Following on from his first instalment last month, Boomerang’s CEO, Peter Tanner, picks up on where he left off, with his thoughts on effective response methods to critical incidents.The new communications manual: automateThe rapidly-evolving technology landscape has, of course, provided more modern means of communication; SMS, email, mobile and social media have extended communications pathways and each present powerful mechanisms for real-time, instant messaging. But, despite being strengthened by a whole raft of communications channels, incident management processes are all-too-often dependent on a monologue, where there is little or no interaction between either party. These models are a hostage to fortune – and, as incident resolution times naturally extend, they can potentially cost a fortune too.