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Customer service

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06 Oct

Boomerang launches the Triage turnkey solution at the Optimizing Call Centres Summit in Barcelona. The Boomerang team is just back from a successful trip to Barcelona attending the 8th Annual "Optimising Call Centres" summit (OCCsummit) to launch its new Triage turnkey solution, that took place from October...

15:51 / application / Barcelona / Blog / Boomerang / Boomerang technology / Boomerang Triage / business SMS / call centre / Customer service / efficiency / News / OCCsummit2017 / Summit / Triage
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22 Sep

Our interactive digital messaging solution streamlines business operations, improves efficiency and reduces the cost of customer facing support services.  It provides choice for the customer and empowers an organisation to customise the workflows required to automatically manage those customer interactions.With a read rate of 97%...

15:29 / Blog / Boomerang / business SMS / Customer Facing Services / Customer service / Digital Messaging / Intelligent messaging / Turnkey Solution
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20 Sep

Meeting a fast paced messaging requirement The way that we communicate has changed massively over the past 20 years. Today, consumers don’t just use the phone or traditional mail to get their message across; they make themselves heard through email, text messaging and social media.  Because...

15:49 / application / Blog / Boomerang / Boomerang technology / call centre / CAPITA / Controlwork / Customer service / efficiency / Intelligent messaging
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