Patented in 23 countries around the World, and with pending applications in Europe, Brazil and India, the technology used in our services and products is unique, and addresses many of the problems inherent in business communication today.
The Technology
Who are we?
Founded in 2010, Boomerang is a communication specialist, focused on delivering high quality 1-way, 2-way and intelligent 2-way messaging solutions across different messaging channels.
What is Intelligent Messaging?
Intelligent Messaging joins an organisation’s business systems to its distributed stakeholders, so that everyday processes can be automated without the need for specialist equipment or user training.
This signifies a departure from conventional 2-way messaging solutions because it matches all outbound messages and replies, regardless of the quantity sent or the order by which replies to those messages are returned.
This means that a message transaction is no longer limited to simply notifying and informing but can now provide stakeholders with a set of options. The stakeholder’s response to one of those options can then be used as the trigger to move a process to its next phase.
Why is this unique?
Conventional 2-way messaging solutions rely on a ‘one-in-one-out’ approach to match outbound messages with responses. This means that an end user must reply to one message before the next can be sent and this process fails as soon as an end user receives more than one message, without first replying.Conventional 2-way messaging solutions use a unique reference in the body of a message to match outbound messages and responses. This means that an end user must include a unique reference in each and every response they return, which is cumbersome and prone to user error.
These problems have prevented organisations from being able to reliably automate interactions with their distributed stakeholders.
What are the benefits?
Reduces operating costs: By removing or reducing manual administration requirements to complete a process Empowers the stakeholder: Empower a stakeholder to take decisive action by responding from a mobile device – e.g. scheduling and appointment or re-scheduling a delivery. This avoids lengthy wait times in call centre queues Optimise process efficiency: Automation speeds up process completion whilst removing human error
Please refer to our solutions for more information about how and where Intelligent Messaging can be applied. We work directly with end user customers and also have partner relationships into many different business sectors.
Where is Boomerang available?
Our services can be accessed globally, however numbers local to the following destinations can be provided. Other destinations are available upon request.
- UK
- Ireland
- Spain
- USA
- Canada
- Finland
- Australia
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- Germany
- Hong Kong
- Hungary
- Israel
- Lithuania
- Mexico
- Norway
- Pakistan
- Poland
- Puerto Rico
- Romania
- Slovakia
- South Africa
- Spain
- Sweden
- Switzerland
Intellectual Property Portfolio
With granted patents in 23 different countries around the world, and with pending patent applications in Europe, Brazil and India, the underline technology used in our services is protected.
The following are the details of the granted patents:
Australia AU 2009 284000
China ZL 2009 80142426.8
Eurasia EA 020669
UK GB 2461730B
Israel IL 211350
S Korea KR 10-1589160
Nigeria NG RP/NG/C/2011/204
USA US 8 954 518
South Africa ZA 2011/01969
And the following are the pending patent applications:
EPO EP 2324605A
Brazil PI 0917790-6
India 2098/DELNP/2011
Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.